TrendWise Art
Effective Date: 17 September 2026
Last Updated Date: 17 September 2026

1. Purpose and Scope

This Account & Data Deletion Policy explains how you can request closure of an account, deletion of eligible personal information, correction of personal information, or removal from marketing communications. It applies to visitors, customers, account holders, and anyone who has provided personal information to TrendWise Art through trendwiseart.com, email, contact forms, orders, or customer-support channels. This Policy should be read together with our Privacy Policy and is subject to the Nigeria Data Protection Act, 2023, where applicable.

2. Types of Requests

The following requests are different:

  • Account closure: closes or disables your customer account where account features are available.
  • Personal-data deletion: asks us to delete eligible personal information we hold about you.
  • Information correction: asks us to correct inaccurate, incomplete, or outdated information.
  • Marketing opt-out: stops future promotional emails or marketing messages.
  • Order cancellation: requests cancellation of an order before dispatch, where possible.
  • Return or refund request: concerns a product purchase and is handled under our Refund, Return & Cancellation Policy.

Closing an account does not automatically mean that every record connected to you can be deleted immediately. Some records may need to be retained for legal, tax, accounting, fraud-prevention, security, or dispute-resolution reasons.

3. Requesting Account Closure

Where account features are available, you may request that your account be closed by contacting TrendWise Art.

Account closure may:

  • Remove access to account features;
  • Stop future use of the account;
  • Remove saved preferences where eligible;
  • End access to order history through the account, where applicable; and
  • Require you to create a new account if you wish to use account features again later.

Before closing an account, please ensure you have saved any information you may need, such as order confirmations or invoices.

4. Requesting Deletion of Personal Information

You may request deletion of eligible personal information held by TrendWise Art.

To help us process your request, please provide:

  • Your full name;
  • The email address used for your account, order, or communication;
  • Your order number, if relevant;
  • The type of request you are making; and
  • Any other information reasonably needed to identify the relevant records.

We may request reasonable proof of identity before responding, especially where the request involves account closure, order records, delivery information, or sensitive account access.

5. Information We May Be Able to Delete

Depending on the circumstances, eligible information may include:

  • Account profile information;
  • Saved preferences;
  • Marketing-subscription records;
  • Certain support communications;
  • Contact-form submissions; and
  • Other personal information that is no longer needed for a lawful business purpose.

Where deletion is appropriate, we will securely delete, anonymise, or otherwise remove the relevant information from active systems.

6. Information We May Need to Retain

We may be unable to delete some information immediately where it is necessary to retain it for lawful purposes, including:

  • Order, invoice, transaction, payment-status, delivery, refund, return, and dispute records;
  • Information needed for tax, accounting, consumer-protection, or record-keeping obligations;
  • Security, fraud-prevention, misuse-investigation, and legal-compliance records;
  • Information required to establish, exercise, or defend legal claims; and
  • Backup copies that remain temporarily until removed through normal backup cycles.

Where we cannot delete information, we will limit its use to the extent reasonably appropriate and retain it only for as long as necessary.

7. Marketing Unsubscribe Requests

You can stop receiving marketing emails by using the unsubscribe link included in a marketing email, where available, or by contacting us.

Unsubscribing from marketing does not stop essential service communications, such as order confirmations, payment updates, delivery messages, return updates, security notices, or responses to enquiries.

8. Requests Relating to Children’s Information

Some TrendWise Art products may be purchased for children, including DIY art and craft kits. We expect parents, guardians, or authorised adults to provide account, order, and delivery information when purchasing for a child.

If you are a parent or guardian and believe that a child’s personal information has been provided without appropriate permission, please contact us. We will review requests to access, correct, or delete eligible child information in accordance with applicable law.

9. Response Time and Verification

We will review requests within a reasonable period and may contact you if we need additional information to verify your identity, clarify the request, or locate the relevant information.

We may refuse or limit a request where permitted by law, including where responding would affect another person’s rights, compromise security, prevent fraud detection, or conflict with legal obligations.

10. Changes to This Policy

We may update this Account & Data Deletion Policy when our website, account features, data practices, or legal obligations change. The revised Policy will display an updated Last Updated Date.

11. Contact Us

To request account closure, deletion or correction of personal information, or removal from marketing communications, please contact us:

Website Name: TrendWise Art
Website: trendwiseart.com
Support Email: support@trendwiseart.com

Address: 5, Prince Abdullahi Ikharo Road, Sa’ahbi, Mararaba, Nasarawa State, Nigeria