TrendWise Art
Effective Date: 17 September 2026
Last Updated Date: 17 September 2026

1. Purpose and Scope

This Shipping & Delivery Policy explains how TrendWise Art processes, dispatches, and delivers orders placed through trendwiseart.com. It applies to DIY art and craft kits, home décor and artistic crafts, handmade jewellery, beaded accessories, and other physical products sold through our website.

2. Order Processing

We begin processing an order after payment has been successfully confirmed and the order information has been reviewed.

Processing may take longer where:

  • A product is handmade, made to order, personalised, or requires additional preparation;
  • An item is temporarily unavailable;
  • Order, delivery, or payment information needs clarification or verification;
  • There is a high volume of orders, promotional activity, public holiday, or operational delay; or
  • We need to investigate suspected fraud, unauthorised activity, or a technical issue.

Order processing and delivery estimates are provided as guidance only and are not guaranteed unless we expressly confirm otherwise.

3. Delivery Locations

Available delivery locations and delivery charges, where applicable, will be shown at checkout or communicated to you before the order is confirmed.

If your location is not available at checkout, please contact us before placing an order. We may be unable to deliver to certain locations because of courier coverage, access restrictions, security concerns, product size, or other operational reasons.

4. Delivery Charges

Delivery charges may vary depending on the delivery location, parcel size, weight, order value, courier service, and any applicable promotional offer.

Where a delivery charge applies, it will be displayed at checkout before payment is completed or communicated to you before dispatch. Any customs duties, local charges, or fees that may apply outside Nigeria are the responsibility of the customer unless we state otherwise.

5. Delivery Times

Estimated delivery times may be displayed at checkout, in an order confirmation, or communicated by our support team.

Delivery timing can be affected by factors outside our reasonable control, including:

  • Courier schedules and capacity;
  • Traffic, weather, public holidays, or local events;
  • Incorrect or incomplete delivery information;
  • Customer unavailability;
  • Remote or restricted delivery areas;
  • Security checks or delivery-access requirements; and
  • Circumstances beyond our reasonable control.

We will make reasonable efforts to keep you informed if we become aware of a material delay.

6. Delivery Information and Customer Responsibilities

You are responsible for providing complete, accurate, and current delivery information when placing an order. This includes the recipient’s name, delivery address, contact details where requested, and any helpful delivery instructions.

Please check your order details carefully before submitting payment. TrendWise Art is not responsible for delays, failed delivery, or extra costs caused by inaccurate, incomplete, or outdated delivery information supplied by the customer.

Where a courier attempts delivery and the recipient is unavailable, the courier may leave instructions, reschedule delivery, return the parcel to a collection point, or return the order to us, depending on its service process.

7. Delivery Confirmation and Risk

A delivery may be confirmed through a courier update, delivery record, signature, photo confirmation, one-time delivery code, or other reasonable proof of delivery used by the relevant delivery provider.

Risk in the product generally passes to you when the order is delivered to the address supplied at checkout or collected by you or your authorised recipient. Ownership of products remains with TrendWise Art until full payment has been received.

8. Handmade, Fragile, and DIY Products

Some TrendWise Art products are handmade, artistic, decorative, fragile, or contain multiple DIY kit components. We take reasonable care in packaging products for transit.

Please inspect your order promptly after delivery. If an item appears damaged, faulty, incomplete, or incorrect, contact us promptly and keep the original packaging and item until we provide further instructions.

For safety, DIY kits should be opened and used in line with any packaging, product description, and included instructions. Adult supervision may be appropriate for children depending on the product materials, tools, components, and the child’s needs.

9. Failed, Refused, or Returned Deliveries

An order may be returned to TrendWise Art if:

  • The delivery address is incorrect or incomplete;
  • The recipient cannot be reached or is repeatedly unavailable;
  • Delivery is refused without a valid reason;
  • The order is not collected within the courier’s stated collection period; or
  • Delivery cannot be completed because of access, location, or security restrictions.

If an order is returned for one of these reasons, we may contact you to arrange redelivery where available. Additional delivery charges may apply. If you request cancellation after the order has been returned, any eligible refund may be reduced by reasonable delivery and return costs.

10. Lost, Delayed, or Damaged Deliveries

If you believe that an order is lost, significantly delayed, damaged in transit, incomplete, or delivered incorrectly, please contact us with your order number and relevant details.

We may review the issue with the delivery provider and ask for supporting information, such as photographs, delivery records, packaging details, or a description of the issue. Where appropriate, we will provide a suitable outcome in accordance with our Refund, Return & Cancellation Policy and applicable law.

11. Changes to This Policy

We may update this Shipping & Delivery Policy when our fulfilment processes, delivery providers, product range, or legal obligations change.

The revised Policy will display an updated Last Updated Date. The version in effect when you place an order will generally apply to that order, unless a legal requirement states otherwise.

12. Contact Us

For delivery questions, address changes before dispatch, order-tracking concerns, or damaged-delivery reports, please contact us:

Website Name: TrendWise Art
Website: trendwiseart.com
Support Email: support@trendwiseart.com

Address: 5, Prince Abdullahi Ikharo Road, Sa’ahbi, Mararaba, Nasarawa State, Nigeria