At TrendWise Art Ltd, we are committed to delivering your orders safely and efficiently. As our products include handcrafted and customized items, delivery timelines and handling may vary. This policy outlines all shipping and delivery terms to ensure clear expectations.

1. Shipping Coverage

  • We offer nationwide delivery across Nigeria
  • International shipping may be available depending on location and product type
  • Delivery availability may vary based on logistics coverage

2. Order Processing Time

Standard Products:
  • Orders are typically processed and dispatched within 2–5 business days
Custom & Personalized Products:
  • Production time is required before dispatch
  • Estimated production time: 5–10 business days (may vary depending on complexity)
Bulk Orders:
  • Large or bulk orders may require additional processing time
  • Customers will be informed of timelines during order confirmation

3. Delivery Timelines

  • Delivery timelines depend on your location and shipping method
  • Estimated delivery after dispatch:
    • Local deliveries: 2–7 business days
    • Remote areas: May take longer

Please note that these timelines are estimates and not guaranteed.

4. Fragile Item Handling

Many of our products are delicate and handcrafted. Therefore:

  • All fragile items are packaged using protective and secure materials
  • Extra care is taken to minimize the risk of damage during transit
  • Slight external packaging wear does not necessarily indicate product damage

Customers should inspect items upon delivery and report any damage promptly.

5. Shipping Charges

  • Shipping fees are calculated based on:
    • Delivery location
    • Package weight and size
    • Order type (standard or custom)
  • All applicable shipping charges will be displayed at checkout before payment

6. Express Orders

  • Express or priority processing may be available for certain products
  • Additional charges may apply
  • Availability depends on production capacity and order type

7. Order Tracking

  • Tracking details will be provided once your order is shipped (where applicable)
  • Customers can monitor delivery status through the courier partner

8. Delivery Delays

While we aim to deliver within estimated timelines, delays may occur due to:

  • Courier or logistics issues
  • Public holidays or peak seasons
  • Weather conditions or unforeseen circumstances

TrendWise Art Ltd is not liable for delays beyond our control, but we will assist in resolving delivery issues where possible.

9. Failed Delivery Attempts

If delivery is unsuccessful:

  • The courier may attempt re-delivery
  • Customers may be contacted to confirm delivery details
  • If the order is returned to us (Return-to-Origin), additional shipping fees may apply for re-delivery

10. Incorrect Address

  • Customers are responsible for providing accurate shipping details
  • We are not liable for delays or losses due to incorrect or incomplete addresses
  • Address changes may not be possible once the order has been dispatched

11. Damaged or Lost Shipments

  • If your order arrives damaged, you must report it within 48 hours with photo proof
  • For lost shipments, we will coordinate with the courier to investigate
  • Resolution may include replacement or refund, depending on the outcome

12. Important Notes

  • Custom and handmade products require additional time for production
  • Delivery timelines are estimates and may vary
  • Customers are encouraged to plan orders in advance, especially for gifts or events

13. Contact Information

For shipping or delivery-related inquiries, contact us:

By placing an order with TrendWise Art Ltd, you agree to this Shipping & Delivery Policy.