TrendWise Art
Effective Date: 17 September 2026
Last Updated Date: 17 September 2026

1. Introduction

TrendWise Art respects your privacy and is committed to handling personal information lawfully, fairly, transparently, and securely. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit trendwiseart.com, create an account, place an order, contact us, subscribe to communications, or otherwise use our services.

TrendWise Art offers DIY art and craft kits, home décor and artistic crafts, handmade jewellery, and beaded accessories. This Policy applies to website visitors, customers, account holders, gift recipients where relevant, suppliers, service providers, and anyone who contacts us. Personal information is handled in accordance with the Nigeria Data Protection Act, 2023, where applicable.

2. Information We Collect

We collect information reasonably needed to operate our website, process orders, deliver products, provide customer support, improve our services, and meet legal obligations.

Contact and Account Information

This may include:

  • Name;
  • Email address;
  • Phone number, where provided;
  • Billing and delivery address;
  • Account login information, where account features are available;
  • Account preferences; and
  • Messages submitted through contact forms, email, reviews, or support channels.

Order and Payment Information

When you place an order, we may collect or receive:

  • Products selected, including DIY kits, décor, jewellery, or accessories;
  • Order number and transaction reference;
  • Purchase amount and currency;
  • Payment status;
  • Delivery details;
  • Invoice or receipt information; and
  • Return, refund, cancellation, or payment-dispute records.

Payments may be processed through authorised third-party payment providers. We may receive limited transaction-confirmation information needed for order fulfilment, customer support, accounting, fraud prevention, and dispute resolution.

We do not ask customers to send card numbers, CVV details, banking passwords, PINs, or one-time verification codes by email, social media, or messaging applications.

Website and Technical Information

When you use our website, we may collect:

  • IP address;
  • Browser type and device information;
  • Operating system;
  • Pages and products viewed;
  • Cart and checkout activity;
  • Referral source;
  • Cookie preferences;
  • Website performance and error records; and
  • Security and fraud-prevention logs.

Customer Communications and Creative Requests

We may collect the information you choose to provide when you contact us about an order, product enquiry, custom request, feedback, review, complaint, return, or support matter. Please do not send sensitive payment or account-security information through public comments, social media, or email.

3. How We Use Personal Information

TrendWise Art may use personal information to:

  • Create and manage customer accounts;
  • Process orders, payments, delivery arrangements, and receipts;
  • Provide order updates, customer support, return assistance, and refund handling;
  • Respond to enquiries, feedback, reviews, and complaints;
  • Verify and prevent fraudulent, unauthorised, or suspicious activity;
  • Improve website performance, product information, customer experience, and service quality;
  • Manage supplier, artisan, delivery, and business relationships where relevant;
  • Maintain accounting, tax, legal, and dispute-resolution records;
  • Send essential service communications, such as order confirmations and delivery updates; and
  • Send promotional messages only where permitted and in line with your preferences.

We will not use personal information for a purpose incompatible with the reason it was collected without an appropriate lawful basis and, where required, further notice or consent.

4. Lawful Basis for Processing

TrendWise Art processes personal information only for clear and legitimate purposes.

Depending on the circumstances, we may process information because it is necessary to:

  • Provide a product, account feature, support request, or other service you have requested;
  • Process and fulfil an order or delivery arrangement;
  • Meet legal, tax, accounting, consumer-protection, or record-keeping obligations;
  • Protect customers, payments, the website, and business operations from fraud, misuse, or security risks; or
  • Send marketing communications or use non-essential cookies where consent has been provided or another lawful basis applies.

You may withdraw consent at any time where consent is the basis for processing. This does not affect processing completed before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and protect the website, remember preferences, maintain cart and checkout functions, and understand website performance.

Essential cookies may support:

  • Website security;
  • Customer login or account access;
  • Shopping cart and checkout functions;
  • Form submissions;
  • Session management; and
  • Cookie-consent choices.

Where analytics or marketing cookies are used, they will be managed through a cookie banner or preference tool where available. You can accept, reject, change, or withdraw non-essential cookie choices through the Cookie Settings tool, where available.

Please read our Cookie Policy for further details.

6. Sharing Personal Information

TrendWise Art does not sell personal information.

We may share personal information only where necessary with trusted third parties, including:

  • Website-hosting, cloud-storage, and technical-service providers;
  • Payment and billing providers;
  • Delivery, courier, logistics, and fulfilment providers;
  • Customer-support, email, and communication providers;
  • Security, fraud-prevention, and website-maintenance providers;
  • Analytics providers, where used;
  • Professional advisers, insurers, auditors, and legal advisers; and
  • Government authorities, regulators, courts, or law-enforcement bodies where required by law.

Service providers may access personal information only as needed to provide their services, protect systems, or meet legal obligations. We require relevant providers to use appropriate confidentiality and security safeguards.

7. International Data Processing

TrendWise Art operates from Nigeria. Some technology, payment, communications, security, hosting, analytics, or logistics providers may process information outside Nigeria.

Where international processing is necessary, we will take reasonable contractual, organisational, technical, or other lawful steps to protect personal information as required under applicable Nigerian data-protection law.

If you are located in the European Economic Area or the United Kingdom, additional rights may apply to you under the GDPR or UK GDPR, where applicable.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

This may include retaining:

  • Account information while an account remains active and afterwards where needed for support, security, or legal purposes;
  • Order, delivery, transaction, refund, return, and payment-status records for applicable accounting, tax, consumer-protection, and legal periods;
  • Customer-support communications for as long as needed to address enquiries, complaints, or disputes;
  • Marketing information until you unsubscribe or withdraw consent; and
  • Technical and security records for a reasonable period needed to protect the website and investigate misuse.

When information is no longer required, we will securely delete, anonymise, or dispose of it where appropriate. Backup copies may remain temporarily until removed through normal backup cycles.

9. Data Security

TrendWise Art uses reasonable organisational and technical measures to protect personal information. These may include:

  • Secure website connections;
  • Access controls based on business need;
  • Restricted access to customer and order records;
  • Secure hosting and system monitoring;
  • Fraud and misuse detection;
  • Procedures for responding to technical or security incidents; and
  • Confidentiality obligations for authorised personnel and service providers.

No website, internet connection, or data-storage system can be guaranteed completely secure. Please keep your account credentials private and notify us promptly of suspected unauthorised activity.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information held about you;
  • Request correction of inaccurate, incomplete, or outdated information;
  • Request deletion, blocking, or destruction of eligible personal information;
  • Object to or request restriction of certain processing;
  • Withdraw consent where processing relies on consent;
  • Stop direct-marketing communications; and
  • Raise a privacy concern with TrendWise Art.

We may request reasonable identity-verification information before completing a privacy request. Some information may need to be retained for legal, tax, accounting, security, fraud-prevention, or dispute-resolution purposes.

For Nigeria-related concerns, you may raise an unresolved matter with the Nigeria Data Protection Commission.

11. Children’s Information

Some TrendWise Art products, such as DIY art and craft kits, may be purchased for children. However, the website is intended for purchases by parents, guardians, or other adults acting with appropriate authority.

We do not knowingly collect personal information directly from children without appropriate parent or guardian involvement. Parents or guardians should provide order, account, delivery, and communication information when purchasing products for a child.

If you believe that a child’s personal information has been submitted without appropriate permission, please contact us. A parent or guardian may request that we review, correct, or delete eligible child information, subject to applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, payment services, social-media platforms, or external services. TrendWise Art is not responsible for the privacy practices, content, or security of third-party services. Please review their privacy notices before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, products, services, providers, data practices, or legal obligations change. The revised Policy will display an updated Last Updated Date. Where appropriate, we may provide additional notice through the website, account area, or email.

14. Contact Us

For privacy questions, personal-information requests, account concerns, or complaints about how TrendWise Art handles personal information, please contact us:

Website Name: TrendWise Art
Website: trendwiseart.com
Support Email: support@trendwiseart.com

Address: 5, Prince Abdullahi Ikharo Road, Sa’ahbi, Mararaba, Nasarawa State, Nigeria